Frequently Asked Questions
Q: What takes place during a massage?
A: First off the therapist will complete an intake with the client. This time allows us to review the intake form, discuss medical conditions, find out what the client is looking for in a massage and how they want to feel after the massage. Then the therapist will explain what all will take place during the massage. The therapist will leave the room while the client undresses to "their level of comfort" and gets on the massage table, inside the sheets. North Carolina licensed massage therapists are required to provide draping in a manner that ensures safety, comfort and privacy of the client.
Typically during a full body massage we work the back, shoulders, hips/gluts (through the sheet), legs...then the client turns over on the table, then we work the front of the legs, feet, hands, arms, shoulders, head, neck and face.
Q. Do I need to make an appointment?
A: Yes, generally speaking, an appointment is necessary. However, there are times we are able to accommodate clients that walk in without an appointment.
Q: Can I choose my therapist?
A: Yes, you can choose your therapist but you may have to wait for appointment depending on schedules. You can also request your preference in male or female therapist.
Our philosophy is to help you find your fit with the therapist and treatment style that best serves you. You can choose to change therapists at anytime during your treatment plan, establish a primary therapist and/or utilize each therapist at different points in time
Q: What should I expect when I arrive for the first visit?
A: Someone will greet you and hand you some paperwork. This paperwork is our intake form and informed consent. A North Carolina licensed massage therapist is required to inquire into the health history and current health status of each client.
Q: What do I need to bring for my session? For example, special clothes?
A: There could be instances, where you are instructed by a therapist to bring shorts and/or sports bra for the specific intention of including muscle activation, stretching, and/or joint mobilization in a pre-planned massage and bodywork session. Otherwise, North Carolina licensed massage therapists are required to provide draping in a manner that ensures safety, comfort and privacy of the client.
Q: Am I expected to tip my massage therapist?
A: Tips are never expected but always appreciated. If you have received good service and would like show your appreciation to your massage therapist the average tip ranges between 10-20%.
Q: How long are your hour massages?
A: Our listed times are from the time we start the service to the time we stop. This time does not include taking your health history information, dressing, undressing, as well as you getting on and off the table. Some places call their sessions an hour or 60 minutes, when they are actually 45 to 50 minutes long.
Q: What is your cancellation policy?
A: Cancellation Policy: If you are going to change/cancel your appointment, you must do so before 24 hours of your appt. If you don’t, you will be charged the full amount for your session, unless we can fill your time slot with a last minute appointment.
- Please try to schedule your appointment for a time you know when you can make it.
- We will take down your credit card information when you make your appointment.
- You will be charged for missed appointments that aren’t cancelled within 24 hours.